Refund policy

All sales are final once you have accepted your order from the courier. Feel free to try it on before the courier leaves. We do not accept returns or exchanges after this point, except in the case of a defective or damaged item.

In the case where a customer has tried on the product, found it not suitable, and would like to return it, the customer must pay the shipping fees to the courier.

Defective Items: If you receive a defective or damaged product, please contact us within 48 hours of delivery with photos of the issue. If approved, you will receive a full refund and we will cover the cost of return shipping.

Item Condition: Items must be returned in their original condition — unworn (trying on is acceptable), free of stains, odors, or any damage caused after delivery.

Processing Time: Approved refunds are processed within 7 business days.

For assistance, contact us at deenova.eg@yahoo.com.